FAQ’s

REGISTRATION AND PAYMENT QUERIES

Q: How do I pay for the conference?

A: You can choose to pay by credit card or invoice at the checkout page. If your company uses purchase order numbers, please have the number ready when you book, as invoices are generated automatically.

Q: Do I get a preferential rate as a CIPS member?

A: Yes, your membership number will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non-member rate. Please note that we must receive full payment prior to the event start date.

Q: I don’t have my Purchase Order number yet. Can I still register for the conference?

A: Yes – please put your initials in the box (rather than your PO number) and then email [email protected] once you have it. You will then be sent a revised invoice with the PO number attached.

Q: Who should I make the Purchase Order out to?

A: Haymarket Media Group Limited.

Please click here for our full supplier details.

Q: I can no longer attend the conference. Can a colleague come in my place?

A: Yes. Please email [email protected] with your colleague’s name, email address, job title and whether they have any dietary or access requirements and we will substitute them in your place.

Q: I can no longer attend the conference and cannot send anyone in my place. Can I cancel?

A: Cancellations received will be refunded at the following rate:

On or before Monday 18 August: full fee less a £99 administration fee.

Between 19 August and 29 September: 50% of the registration fee

From 30 September: we regret that no refund can be made.  

All cancellations must be made in writing to [email protected]. It is the booker’s responsibility to ensure that we have received the cancellation. Places are transferable at no extra charge. Substitutions on the day of the conference are made at the organiser’s discretion. Pre‐payments will not be refunded and invoiced sums will be payable in full. 

Q: When will I receive confirmation of my booking?

A: Once you have made your conference registration, a booking confirmation will be emailed directly to the delegate. Please check your junk mail to ensure this email has not been blocked.

Q: I haven’t received a final email confirming the details of the event. When will this be sent?

A: You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from [email protected] if you have not received it before the event.

Q: I haven’t received/when will I receive my invoice?

A: If you have chosen to pay by invoice, this will be emailed to you within 7 working days. Please email us at [email protected] should you require a copy via email.

Q: How can I pay for my invoice?

A: You can pay by credit/debit card or bank transfer, using the option to charge the international transaction fee to the recipient. Your invoice will have full instructions on how you can pay.

Q: Is it possible to register onsite?

A: Yes, onsite registration is possible, however, we recommend completing your registration before arriving onsite. If you would like to register and pay onsite we will require payment by credit card (MasterCard and Visa only). Please note we do not accept cash or cheque payments onsite.

If this is causes difficulty then please speak to a member of our registration team onsite

ATTENDING THE CONFERENCE

Q: When is the registration desk open?

A: The registration desk will be located on the ground floor and will be staffed by the events team during the following hours:

Thursday 31 October – 08:00 – 18:30
Friday 1 November – 08:30 – 16:00

Q: What is the dress code?

A: The dress code for the conference is business dress

Q: Is WiFi available?

A: Yes, WiFi access at the venue is complimentary

Q: What if I have special requirements?

A: If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email [email protected]

Q: Are lunch and refreshments included in the registration fee?

A: Yes, all refreshments and lunch are included. Lunch and all scheduled refreshment breaks will be served from designated points in the exhibition hall

Q: Can special dietary requirements be accommodated?

A: At the time of booking your registration you will be prompted to disclose any dietary requirements. If these change after your booking has been made, please contact [email protected]

Q: How do I book accommodation?

A: To book accommodation at preferential rates please contact PRIORITY 0845 6123 611 or +44 1473 550 620 quoting code HAYC024 19. You can also book via the website quoting the following code: cipsuk19.

Q: Is there parking at the QEII Centre?

A: There are several car parks within walking distance of the centre but parking spaces are limited.  The nearest car park is Q-Park Westminster which is a 7 minute walk away.

AFTER THE CONFERENCE

Q: When will the presentations be made available?

A: Presentations will be made available one week following the conference. The links to the presentations will be emailed to you when they are ready. Please note that this is subject to speaker disclosure and not all presentations may be available.

Q: Can I get a copy of the delegate list before/after the event?

A: We do not disclose our delegate lists in advance or after the event. 

Q: I am interested in speaking at one of your events. Who should I contact?

A: Please email [email protected] with information about the subject you would like to speak about, the name of the conference and some background information on yourself.

SPONSORSHIP AND EXHIBITING AT THE CONFERENCE

Q:  How can I get involved as a sponsor?

A: To find out more about how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, please email [email protected]

MY QUESTION HAS NOT BEEN ANSWERED HERE, WHO DO I CONTACT?

Please contact: [email protected]