29 – 30 September 2021 

Date: 08 – 09 June 2021

Day 1: 09:30 – 17:30 (GMT)

Day 2: 09:30 – 15:00 (GMT)


You can register up until the day of the conference. 

If you would like to take advantage of the early bird pricing, please book before 23:59 (GMT), 09 September 2021. After this date you can book at the full priced rate

Yes, the event is available at a discounted rate for members, but please note you must book your place online by the registration deadline.

Your membership number will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non-member rate. Please note that we must receive full payment prior to the event start date.

Payments can be made by credit card or invoice.

Cancellations received a minimum of 30 days prior to the first day of the event (30 August 2021) will be refunded. Please note: a £99 administration fee will be incurred to process all ticket refunds. It will not be possible to cancel bookings with less than 30 days notice to the first day of the event. Substitute delegates are welcome at no extra charge. Any ticket cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation.

Yes. Please email conferences@haymarket.com with your colleague’s name, email address, job title and we will substitute them in your place

Once you have made your conference registration, a booking confirmation will be emailed directly to the delegate. Please check your junk mail for an email from conferences@haymarket.com to ensure this email has not been blocked.

You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from cips.help@haymarket.com if you have not received it before the event.


No. You only need access to the internet

Google Chrome, Safari, Firefox, and Edge


Yes, sessions will be made available to access on-demand for 90 days after the event for physical and virtual attendees. 

Yes, you will be able to ask questions during the scheduled session time as a physical attendee and via the online Q&A functionality for virtual attendees. This will not be possible if you’re viewing the session on-demand.

There will be networking breaks where physical attendees can network face-to-face. For virtual attendees, the online platform will provide attendees the opportunity to reach out and connect with other attendees. This includes other conference delegates, speakers, sponsors and the CIPS.

The conference will be available in English.


Log back onto the event platform via the link that was emailed to you before the conference. All available on-demand content should be accessed via the conference hall by clicking on ‘Click here to view sessions’. If you have any issues, please contact conferences@haymarket.com 

We do not disclose our delegate lists in advance or after the event

Please email conferences@haymarket.com with information about the subject you would like to speak about, the name of the conference and some background information on yourself.


To find out more about how to become a sponsor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, please email sylvana.malachias@haymarket.com or samantha.johnson@haymarket.com


The safety and wellbeing of our attendees and staff is of utmost concern to us and remains a priority as we move forward with planning the event. Our logistics team will work closely with the venue to ensure that protocols are in place to adhere to government guidelines. Delegates are asked not to attend the conference if:

  • A member of their household has displayed COVID-19 related symptoms or has tested positive for COVID-19 within the past 14 days.
  • They have been in contact with any other individual(s) who has displayed COVID-19 related symptoms or has tested positive for COVID-19 within the past 14 days.
  • They have been instructed to self-isolate

Please get in touch with the CIPS Events Team conferences@haymarket.com  and let us know.

Please get in touch with the CIPS Events Team conferences@haymarket.com  and let us know.

In the unlikely event that the conference is cancelled, we will contact you directly to confirm what options are available to you.

We regret we are unable to refund any delegate travel and/or accommodation costs that have already been incurred, or any administration charges relating to cancellation of travel tickets or accommodation.

All visitors to the QEII Centre will need to show evidence of a negative lateral flow test dated within 48 hours of attendance or proof of double vaccination no less than 14 days before attendance (displayed via the NHS app or website).  Please note that this is a condition of entry to the Centre.

On arrival all visitors are asked to use the hand sanitisers located in the entrance.

A thermal imaging camera is located at the entrance, any visitor with a temperature over 38 degrees will not be permitted to enter.

All visitors are required to wear a mask when in public areas and will not be admitted to the Centre if they are not wearing a face covering or cannot present evidence of why they cannot wear a covering.

Delegates are required to wear a mask when in public areas of the QEII Centre, including the exhibition and catering areas and when moving between breakout rooms.

Masks are recommended to be worn within the meeting rooms.

CIPS and Haymarket Media will ensure that measures are in place to facilitate physical distancing in line with the current guidelines. This may include a one-way system (if required) to ensure social distancing. There will also be hand sanitiser stations.

In addition to washing your hands regularly, hand sanitiser stations readily available throughout

our event spaces, particularly at key locations.

All equipment, including audio and visual, will be disinfected between each use, and conference rooms will have an increased cleaning schedule throughout the day.